Contact

How Can We Help?

Whether you have a question about patio furniture, need help choosing a pergola, or want an update on your order.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@yardandvilla.com
Within 24 hours
Phone
+1-619-784-5061
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Available during business hours for quick questions
Replies in minutes
Common Questions

Frequently Asked Questions

How long does shipping take?

Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days within the Continental U.S. (excludes AK/HI). You will receive a tracking number once your order is on its way.

How do I track my order?

Once your order ships, we send a confirmation email with a tracking link. You can use that link to follow your patio furniture, pergola, or fire pit delivery in real time.

What is your return policy?

We offer 30-Day Returns on eligible items. If something does not work for your outdoor space, please review our Return Policy page for full details on how to initiate a return.

Can I exchange an item for a different style or size?

We are happy to help with exchanges within our 30-day window. Please contact us with your order number and the item you would like instead, and we will walk you through the process.

What materials are your patio furniture sets made from?

Our collections feature weather-resistant materials such as powder-coated aluminum, all-weather wicker, and fade-resistant fabrics designed for long-lasting outdoor use. Each product page lists specific materials and care recommendations.

Do your pergolas and gazebos require professional installation?

Most of our pergolas and gazebos are designed for homeowner assembly with included hardware and step-by-step instructions. For larger structures, we recommend having a second person assist with setup.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Returns or Exchanges
Product Questions
Shipping Information
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Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Responses

Our team replies to every inquiry within one business day so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Thoughtful Curation

Owned and operated by Yard & Villa, every piece is selected for craftsmanship, durability, and timeless outdoor style.

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by our 30-Day Returns.